Pets: Unless stated otherwise, pets are not allowed in our villas/apartments.Smoking is not allowed in the enclosed areas of all our villas/apartments.Pool temperatures of our pools in the villas/apartments depend on the weather and the seasonal temperature, True Turkey Travel cannot be held responsible for this. True Turkey Travel is responsible for delivering the villa/apartment to the customer on the specified date and time, clean and ready for use. If there is a broken, non-working item or defect at the entrance to the villa/apartment, the customer must notify True Turkey Travel immediately and ask for these issues to be rectified. True Turkey Travel immediately reports this request to the owner of the villa/apartment or the company in question and ensures that this defect is remedied within 48 hours at the latest. True Turkey Travel is not responsible for solving the problem, it helps solve the problem where it can. True Turkey Travel cannot be held responsible for any malfunctions that are not reported in a timely manner. True Turkey Travel is an intermediary between the villa/apartment owner and the client, therefore the villa/apartment owner is responsible for eliminating any problems that may arise in the villa/apartment. Apart from this, any accident, illness, injury, drowning in the pool, death, theft, and fire, etc. that may occur in the villa/apartment etc, that may occur and are the responsibility of the clients. True Turkey Travel cannot be held responsible for incidents and accidents. Turkey is not like the Netherlands, in Turkey it can sometimes happen that electricity or water fails due to activities of, for example, the municipality. In Turkey, this is not reported in advance, but just temporarily stops supplying water or electricity. True Turkey Travel is not responsible for this and cannot do anything about it. Do report it to us if you encounter it, we will check with the owner of the accommodation whether it is indeed a general malfunction or whether there is something wrong in the accommodation.

Smoking is not allowed in the car. You must be in possession of a valid driver's license. You must have had your driver's license for at least 2 yearsYou must have a valid passport or ID cardDriver(s) must be at least 21 years oldWhen renting a large class car, the driver must be at least 23 years old and have a valid driving license for 2 years have a driving license You must have a credit card The car can only be rented with full insurance Only those who register are allowed to use or drive the car You must return the car with a full tank of fuel Fines must be paid by the renter himself, True Turkey Travel is not responsible for this for The rental of the car is for 24 hours. Be on time to return the car at the agreed place and time. If you arrive too late and the 24 hours have passed, you will have to pay for an extra day. You must comply with the (traffic) rules of Turkey. True Turkey Travel is not liable in case of violation of the law. You must return the car clean. Payment or other personal data will not be shared with third parties and will be destroyed after the rental period. True Turkey Travel ensures that the rental car is available for you at the agreed place and time

True Turkey Travel is not responsible if the excursion agency decides that an excursion cannot take place. We will then offer you an alternative.

True Turkey Travel is obliged to make the relevant travel conditions of the airline with which the flight will be flown known and to discuss them with the customer before airline tickets are definitively booked. True Turkey Travel is not financially responsible if repatriation flights have to be carried out for whatever reason. We will assist you in looking for the possibilities.

PRIVACY DECLARATION